The following procedural rules have been adopted in order to establish and apply an effective and transparent procedure for the appropriate and prompt handling of external complaints. This is on the one hand due to the legal regulatory requirements in Switzerland and in the EU / EEA region, but especially in the particular interest of investors in the investment funds managed by the 1741 Group. Whenever the 1741 Group is referred to below, this refers to each of the companies belonging to the Group in the investment fund administration area.
The 1741 Group has designated two complaints officers to whom investors in an investment fund managed or distributed by the 1741 Group may apply at any time. You can address your request to us as follows:
1741 Fund Management Ltd
T +423 237 46 66
F +423 237 46 69
1741 Fund Solutions Ltd
CH-9000 St. Gallen
T +41 58 458 48 00
F +41 58 458 48 10
In order to ensure a swift and competent processing of your request, we ask for the following information:
- Name of the investment fund concerned, quoting its ISIN number
- Facts and grounds for complaint
- Your contact details (name, address, telephone and email)
The 1741 Group regularly monitors the effectiveness of this policy in order to detect any defects and to rectify them immediately.
1741 Group, 31.10.2017